Statutory warranty
Swiss CO Art. 197 ff. provides a two-year statutory warranty for manufacturing defects, calculated from the date of delivery. This warranty applies regardless of any final-sale clause.
Extended replacement
Albelys offers a 24-month replacement guarantee for manufacturing defects. Within 14 days of delivery, faulty units are replaced at no cost. From day 15 to month 24, replacements are subject to confirmation that the defect is a manufacturing defect (not user damage).
How to claim
Email hello@albelys.ch with your order number, a short video showing the issue, and photos of the device and packaging. We respond within 1 working day and arrange replacement.
What is not covered
User damage, water damage from improper cleaning, normal wear of the silicone, and battery wear after 500 charge cycles.